SOFTWARE LICENSE & SERVICE LEVEL AGREEMENT (SLA)
Operating Corporate Entity: Infimatrix Technologies Private Limited (India)
1. Product Scope and Intellectual Property Governance
This Software License Agreement governs your deployment of the centralized Zero-X Cloud SaaS environment and any downloadable Zero-X Agent binary modules engineered to run locally within your hybrid cloud networks or local application clusters. All right, title, and interest in and to the Software, source code, Documentation, and security threat signature repositories remain exclusively vested in Infimatrix and its licensors. No ownership interest is transferred to you.
2. AutoFix Engine: Automated Remediation Risk Allocation
Zero-X Cloud features an integrated 1-Click AutoFix Engine designed to automatically generate code patches, Git repository Pull Requests (PRs) and live Terraform configurations to remediate detected cloud infrastructure vulnerabilities instantly.
Allocation of Operational Risk
Customer explicitly acknowledges and agrees that all automated remediation scripts, container policy patches, Git pull requests, and infrastructure code modifications generated by the platform — whether initiated manually via a single-click action or executed automatically via unattended, autonomous configuration rules established by the Customer (collectively, “Remediation Deployments”) — are strictly advisory in nature. Infimatrix does not warrant that any Remediation Deployment will be error-free, compatible with your production environment, or completely free from unintended logical disruption. Enforcing a headless automated remediation posture is performed entirely at the Customer’s risk, and Infimatrix assumes no liability for production downtime, pipeline corruption, cloud provider service outages, or system latency arising therefrom.
The Customer retains sole, exclusive operational control and assumes 100% legal and operational liability for reviewing, testing, verifying, and authorizing any automated code modifications before executing them in live or staging pipelines. Infimatrix disclaims any and all liability for production downtime, code corruption, cloud provider service outages, or system breaks resulting from self-initiated or automated AutoFix deployments.
3. Service Levels, Credits, and Aggregate Monthly Cap
Infimatrix will use commercially reasonable efforts to ensure the cloud-hosted Zero-X platform dashboards are Available at least ninety-nine percent (99%) of the time over a calendar year. This tracking explicitly excludes unavailability caused by customer failure, force majeure events, or scheduled routine maintenance managed between 10:00 PM and 6:00 AM Indian Standard Time (IST) upon 24 hours prior notice.
If a confirmed Service Level Failure occurs, Infimatrix will issue a credit to the Customer in the amount of ten percent (10%) of the pro-rated monthly fee for the affected service period. The maximum aggregate limit for all service credits issued within a single calendar month shall be capped at fifty percent (50%) of the total fees payable for that affected billing period, constituting the Customer’s sole and exclusive commercial remedy. Written claims must be submitted within thirty (30) days of the incident.
4. Consolidated Liability Matrix & Privacy Super-Cap
The financial risk parameters of this product deployment are strictly capped as follows:
Violation Category | Maximum Liability Cap | Legal Framework Reference |
|---|
Standard Contract/Tort Claims | Trailing 12 months of paid fees or $100, whichever is greater. | Section II, Clause 7 / Section III, Clause 4 |
Direct Regulatory Fines | Three (3) Times the total fees paid by Customer during the preceding 12-month window. | Section IV (Data Processing Addendum) |
Uncapped Violations | Unlimited (Gross negligence, willful misconduct, or corporate fraud). | Common Law / Statutory Mandate |
The Privacy Super-Cap Application: Where a Data Processing Addendum (DPA) has been executed between the parties, and a validated security or data processing failure by Infimatrix directly results in definitive statutory enforcement actions or direct regulatory penalties imposed on the Customer by an authorized supervisory authority (such as the Data Protection Board of India or an EU Data Protection Authority), Infimatrix’s maximum aggregate financial liability under the DPA shall be strictly capped at three (3) times the trailing 12 months of subscription fees.
5. Corporate Administration and Notice Hub
All legal notices, regulatory alerts, and formal contract inquiries must be dispatched to our centralized corporate compliance channel via a trackable delivery method:
Corporate Registered Address: Infimatrix Technologies Private Limited, Attn: Legal Department, Level 10 AWFIS, Aston Building, Andheri West, Mumbai 400 053, India.
General Legal Escalations: legal@infimatrix.com
Data Protection Officer / Grievance Officer: privacy@infimatrix.com
